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QUESTION 165 OF 245Scenario: Customer Support Resolution Agent
You escalate to a human agent who cannot see the transcript. What should the handoff contain?
Show answer and explanation
Answer: B
A structured handoff lets the human act immediately without re-interviewing the customer — customer ID, root cause, amounts, and a recommended action.
ایک منظم حوالگی انسان کو گاہک سے دوبارہ پوچھے بغیر فوراً کارروائی کرنے دیتی ہے — کسٹمر ID، اصل وجہ، رقمیں، اور تجویز کردہ اقدام۔
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