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QUESTION 164 OF 245Scenario: Customer Support Resolution Agent
Over a long conversation, exact refund amounts and dates start getting blurred as history is summarized. Best safeguard?
Show answer and explanation
Answer: B
Summarization can blur precise values. A persistent case-facts block preserves exact amounts and dates so they survive compaction.
خلاصہ صحیح قدروں کو دھندلا کر دیتا ہے۔ ایک مستقل case-facts بلاک اصل رقمیں اور تاریخیں محفوظ رکھتا ہے تاکہ سکڑاؤ کے بعد بھی رہیں۔
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