QUESTION 166 OF 245Scenario: Customer Support Resolution Agent

Someone proposes having the agent self-rate confidence and escalate below a threshold. Why is that a weak escalation signal?

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Answer: B

Self-confidence is poorly calibrated and uncorrelated with true difficulty. Explicit escalation criteria (with examples) are the proportionate fix for a decision-boundary problem.

ماڈل کا اپنا اعتماد ٹھیک ناپ پر نہیں ہوتا اور اصل مشکل سے اس کا تعلق نہیں۔ صاف اصول (مثالوں کے ساتھ) فیصلے کی حد کے مسئلے کا مناسب حل ہیں۔

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