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QUESTION 161 OF 245Scenario: Customer Support Resolution Agent
A customer explicitly asks to speak to a human. Best behavior?
Show answer and explanation
Answer: B
An explicit human request is a hard escalation trigger — escalate immediately. Investigating first ignores a clear signal and frustrates the customer.
صاف انسانی مطالبہ آگے بھیجنے کی پکی وجہ ہے — فوراً آگے بھیجیں۔ پہلے چھان بین کرنا صاف اشارے کو نظر انداز کرتا ہے اور گاہک کو تنگ کرتا ہے۔
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