QUESTION 160 OF 245Scenario: Customer Support Resolution Agent

A customer's name matches multiple accounts. What should the agent do?

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Answer: B

With ambiguous identity, never guess — request more identifiers. Guessing risks acting on the wrong account, exactly the failure the verification gate exists to prevent.

شناخت غیر واضح ہو تو اندازہ کبھی نہ لگائیں — مزید پہچان مانگیں۔ اندازہ لگانے سے غلط اکاؤنٹ پر کارروائی کا خطرہ ہے، اور یہی ناکامی روکنے کے لیے تصدیق کی روک بنی ہے۔

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