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QUESTION 162 OF 245Scenario: Customer Support Resolution Agent
The policy is silent on a competitor price-match request. What's the right move?
Show answer and explanation
Answer: C
A policy gap is an escalation trigger — a human decides where policy is silent. Auto-approving or auto-denying invents policy the agent has no authority to set.
پالیسی میں خلا آگے بھیجنے کی وجہ ہے — جہاں پالیسی خاموش ہو وہاں انسان فیصلہ کرے۔ خودبخود منظور یا رد کرنا ایسی پالیسی گھڑنا ہے جس کا ایجنٹ کو اختیار نہیں۔
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