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QUESTION 139 OF 245Domain: Context Management & Reliability
A lookup returns multiple customer matches. What should the agent do?
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Answer: A
Multiple matches require clarification (request more identifiers). Guessing risks acting on the wrong account.
ایک سے زیادہ نتائج ہوں تو وضاحت مانگیں (مزید پہچان)۔ اندازہ لگانے سے غلط اکاؤنٹ پر کارروائی کا خطرہ ہے۔
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