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QUESTION 131 OF 245Domain: Context Management & Reliability
A customer lookup returns several possible matches. What should the agent do?
Show answer and explanation
Answer: B
Multiple matches require clarification (request more identifiers), not heuristic selection — guessing risks acting on the wrong account.
ایک سے زیادہ نتائج ملیں تو وضاحت مانگیں (مزید پہچان کی تفصیل)، اندازے سے نہ چنیں — ورنہ غلط اکاؤنٹ پر کارروائی کا خطرہ ہے۔
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