QUESTION 151 OF 245Domain: Context Management & Reliability

A calm customer explicitly asks to speak to a human. What should the agent do?

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Answer: C

An explicit human request is a definitive escalation trigger — hand off immediately without first investigating. Sentiment and self-reported confidence are unreliable escalation gates.

صاف انسانی مطالبہ آگے بھیجنے کی پکی وجہ ہے — پہلے چھان بین کیے بغیر فوراً سونپ دیں۔ جذبات اور خود بتایا اعتماد آگے بھیجنے کے بھروسے لائق پیمانے نہیں۔

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